Table 4 RIAS category in this study
Classification in this study | RIAS category |
|---|---|
Empathy statements | |
Acceptance | Confirming one’s understanding of patient’s feeling (a) |
Emotional communication | Empathy, Shows concern or worry, Reassures, Encourages or shows optimism, Legitimizing statement |
Positive talk | Laughs, tells jokes, Shows approval-direct, Gives compliment-general |
Building relationship | |
Remediation | Remediation, Partnership statements |
Social chitchat | Personal remarks, social conversation |
Initiating conversation | Shows agreement or understanding, Back-channel responses |
Data gathering | |
Medical data gathering | Asks question about medical condition, therapeutic regimen |
Psychosocial data gathering | Asks question about lifestyle and psychosocial information |
Checks for understanding | Paraphrase. Checks for understanding, Asks for permission, Bid for repetition |
Patient education | |
Gives information | Gives lifestyle and psychosocial information |
Counsels | Gives information about medical condition, therapeutic regimen |