Table 5 Changes in the utterances of pharmacists after CST
RIAS category | Before CST | After CST | Difference in utterances | P |
|---|---|---|---|---|
Empathy statements | 13.8 ± 6.8 | 26.0 ± 10.9 | 12.2 ± 13.3 | 0.001** |
Acceptance | 5.4 ± 4.6 | 14.9 ± 8.9 | 9.5 ± 11.1 | 0.002* |
Emotional communication | 5.0 ± 3.8 | 6.7 ± 3.8 | 1.8 ± 3.3 | 0.041* |
Positive talk | 3.4 ± 2.5 | 4.4 ± 3.3 | 1.0 ± 3.4 | 0.243 |
Building relationship | 27.9 ± 10.9 | 39.4 ± 11.5 | 11.5 ± 16.4 | 0.007* |
Remediation | 1.9 ± 1.7 | 3.0 ± 2.8 | 1.1 ± 3.4 | 0.207 |
Social chitchat | 4.3 ± 1.7 | 3.6 ± 1.2 | −0.7 ± 1.5 | 0.060 |
Initiating conversation | 21.8 ± 10.0 | 32.9 ± 10.2 | 11.1 ± 15.3 | 0.005* |
Data gathering | 20.7 ± 8.1 | 35.3 ± 11.7 | 14.6 ± 10.7 | 0.000** |
Medical data gathering | 10.2 ± 5.0 | 17.7 ± 6.3 | 3.1 ± 3.3 | 0.003* |
Psychosocial data gathering | 3.3 ± 3.1 | 6.3 ± 3.1 | 7.6 ± 6.7 | 0.000** |
Checks for understanding | 1.4 ± 1.4 | 11.3 ± 6.0 | 9.9 ± 5.8 | 0.000** |
Patient education | 42.6 ± 15.2 | 40.0 ± 13.4 | −2.6 ± 17.0 | 0.546 |
Gives information | 23.2 ± 9.9 | 24.7 ± 8.9 | 1.6 ± 11.8 | 0.463 |
Counsels | 19.4 ± 7.6 | 15.3 ± 6.1 | −4.1 ± 8.1 | 0.013* |
Others | 10.1 ± 3.5 | 10.7 ± 2.8 | 0.6 ± 3.7 | 0.455 |