Table 6 Correlations between the number of pharmacists’ utterances and assessment of pharmacists by the patients/levels of overall satisfaction of the patients

Empathy statements

0.325

0.162

0.472

0.036*

 Acceptance

0.191

0.420

0.314

0.177

 Emotional communication

0.408

0.074

0.467

0.038*

 Positive talk

0.254

0.280

0.366

0.112

Building relationship

0.604

0.005*

0.520

0.019*

 Remediation

−0.081

0.735

−0.198

0.403

 Social chitchat

−0.077

0.749

−0.096

0.686

 Initiating conversation

0.675

0.001**

0.613

0.004*

Data gathering

0.117

0.622

0.326

0.160

 Medical data gathering

0.109

0.646

0.262

0.264

 Psychosocial data gathering

0.012

0.960

0.062

0.796

 Checks for understanding

0.030

0.901

0.194

0.413

Patient education

0.397

0.083

0.282

0.229

 Gives information

0.318

0.172

0.292

0.212

 Counsels

0.366

0.112

0.164

0.491